We are committed to providing you with the absolute best products, and are happy to replace your order or offer refund, free of charge for any of the following reasons:
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- The print is flawed.
- The product is damaged.
- The product you received is different from the product originally represented on our site.
Please contact usย with a photo of the product you received along with detail shots you wish to include, within 30 days of product delivery. We will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
Please note that The Magic Tree will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color, or simply changed their mind.
For all other requests apart from manufacturing errors on our part, please contact us. We will review your claim and if your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. We reserve the right to deny a refund or exchange for other reasons.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
1 . Are Digital Downloads Refundable?
No, digital art prints are non-refundable as digital items cannot be returned like a physical item.
2. Can I Exchange a Digital Downloads?
Exchanges are not applicable for digital art prints.
3. How Do I get Help with Technical Issues for Digital Downloads?
Contact our customer support at [email protected] ย forย assistance.
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