1. How Can I Contact Customer Service?
   Contact:[email protected]
   • Hours: Mon-Fri, 9 AM – 5 PM (EST).
   • We aim to respond within 24 hours on working days.

We are currently selling physical products in the US only. Our digital prints can be bought worldwide.

1. FRAMED PRINTS
   • Frames?
     Currently not available
2. UNFRAMED PRINTS
   • Paper & Print Quality?
     • 175 gsm Premium Matte Paper for vibrant colors.
     • Our paper is sturdy and does not warp or buckle easily. Its uncoated finish and lightly textured surface ensure a rich display of colors.
     • Magic Tree prints are printed with premium inks, ensuring intense color saturation and archival-grade print durability.
     • Printed in the USA with cutting-edge print technology.
   • Custom-sized Prints?
     Not available
3. DIGITAL DOWNLOADS
   • Usage Restrictions?
     • Our art is copyrighted.
     • Digital prints from our store are for personal use only. They are not authorized for commercial reproduction or distribution without prior written permission.

• Are all products available for purchase?
  Yes, all products displayed on our website are available for purchase (Physical products only in US).
• Custom Orders?
  Not available. We offer a curated collection of art available for purchase.
• Physical Store?
  We are an online store only.

• Change of Delivery Address?
  Please contact within 24 hours; otherwise, it cannot be changed after order placement.
• Order Confirmation?
  • Confirmation may take a few minutes. Check spam folder.
  • Contact customer service if not received within 24 hours.
• Order Changes?
  • Only possible if the order has not been processed yet (within 24 hours).
  • Contact customer service ([email protected]).
• Order Cancelation?
  • Only possible if the order has not been processed yet (within 24 hours).
  • Contact customer service ([email protected]).
• Order Delay?
  • First, check tracking number status.
  • If the expected delivery window has passed, contact customer service ([email protected]) and include your Order Number.
• Wrong Item Received?
  • Contact customer service ([email protected]) and include:
    • Order Number
    • Photos of the wrong item(s) and package
• Missing Item in Order?
  • Check tracking number for orders with multiple parcels.
  • Contact customer service ([email protected]) within 7 days of order arrival and include:
    • Order Number
    • Photos of received item(s)
• Refusing Delivery
  No refunds for refused deliveries.

1. Physical Orders: For US Only
   • Tracking Number: Provided via email for print orders.
   • Order Processing & Shipping Times (US Orders):
     • Processing: 3-7 business days.
     • Shipping: Estimated 3-5 business days.

   We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.

2. Digital Downloads:
   • Available Worldwide:
     • Delivered via email instantly.
     • Orders for digital items involve no shipping.

a. Accepted Payment Methods?
We accept major credit cards (VISA, Mastercard, Maestro, American Express).

b. Payment Error?
Contact your bank, or another card.

• At Magic Tree Prints, we take your privacy and data protection seriously.
• We handle your personal information in accordance with our Privacy Policy.
• Rest assured that your data is securely stored and used solely for the purpose of providing you with the best shopping experience.
• We do not sell or share your information with third parties. For more details, please review our privacy policy.